Introduction
At Vaultora, we are committed to protecting your personal information and providing a transparent, secure, and professional service. This policy explains how we handle your data and how refunds are managed.
Information We Collect
We collect basic details such as your name, email, and project requirements to deliver our web design and development services.
How We Use Your Information
Your information is secure and used only to process payments, deliver services, communicate with you, and improve our offerings.
Data Protection & Security
We use certified SSL encryption and secure systems to protect your data. Access is restricted to authorized team members only.
Sharing of Information
We do not sell or rent your personal information. Data is only shared with trusted third parties (e.g. PayPal, hosting providers) necessary to complete your project.
Your Rights
You have the right to access, update, or request deletion of your personal data by contacting us at any time.
Contact
For questions about this Privacy Policy, please contact us at privacy@vaultora.ovh
Refund Policy
Vaultora Group provides digital and IT-related services, which may include consulting, development, and marketing. Because of the nature of these services, refunds are handled on a case-by-case basis.
Eligibility for Refunds
Our goal is client satisfaction. Refunds are available in specific cases, outlined below, and will always be reviewed fairly:
– Services not delivered as agreed in the contract.
– Technical issues that prevent project delivery and cannot be resolved.
– Duplicate payments or billing errors.
* We will definitely refund you, so don’t worry in this matter.
Refund Process
To request a refund, please contact us at support@vaultora.ovh within 7 business days of project delivery or billing. Each request will be reviewed carefully, and approved refunds will be processed back to the original payment method (PayPal or credit card).
If you have questions regarding refunds, please email us at billing@vaultora.ovh